{"id":2167,"date":"2024-04-08T13:54:34","date_gmt":"2024-04-08T13:54:34","guid":{"rendered":"https:\/\/www.osteriadafortunata.it\/?page_id=2167"},"modified":"2024-12-03T16:10:43","modified_gmt":"2024-12-03T16:10:43","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/osteriadafortunata.it\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2167\" class=\"elementor elementor-2167 elementor-2166\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0e22563 elementor-section-height-min-height elementor-section-items-stretch elementor-section-content-bottom elementor-reverse-tablet elementor-section-boxed elementor-section-height-default\" data-id=\"0e22563\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:1562,&quot;url&quot;:&quot;https:\\\/\\\/osteriadafortunata.it\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/RCP_6829.jpg&quot;},{&quot;id&quot;:1584,&quot;url&quot;:&quot;https:\\\/\\\/osteriadafortunata.it\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/RCP_7162.jpg&quot;},{&quot;id&quot;:1558,&quot;url&quot;:&quot;https:\\\/\\\/osteriadafortunata.it\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/RCP_6674.jpg&quot;},{&quot;id&quot;:1554,&quot;url&quot;:&quot;https:\\\/\\\/osteriadafortunata.it\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/RCP_6637.jpg&quot;},{&quot;id&quot;:1570,&quot;url&quot;:&quot;https:\\\/\\\/osteriadafortunata.it\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/RCP_6872.jpg&quot;},{&quot;id&quot;:1568,&quot;url&quot;:&quot;https:\\\/\\\/osteriadafortunata.it\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/RCP_6859.jpg&quot;},{&quot;id&quot;:1580,&quot;url&quot;:&quot;https:\\\/\\\/osteriadafortunata.it\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/RCP_7138.jpg&quot;}],&quot;background_slideshow_lazyload&quot;:&quot;yes&quot;,&quot;background_slideshow_ken_burns&quot;:&quot;yes&quot;,&quot;background_slideshow_ken_burns_zoom_direction&quot;:&quot;out&quot;,&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e023600\" data-id=\"e023600\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7267053 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-image\" data-id=\"7267053\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInDown&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/osteriadafortunata.it\/wp-content\/uploads\/2023\/09\/logo_v2_home-1024x1024.png\" class=\"attachment-large size-large wp-image-1235\" alt=\"\" srcset=\"https:\/\/osteriadafortunata.it\/wp-content\/uploads\/2023\/09\/logo_v2_home-1024x1024.png 1024w, https:\/\/osteriadafortunata.it\/wp-content\/uploads\/2023\/09\/logo_v2_home-540x540.png 540w, https:\/\/osteriadafortunata.it\/wp-content\/uploads\/2023\/09\/logo_v2_home-240x240.png 240w, https:\/\/osteriadafortunata.it\/wp-content\/uploads\/2023\/09\/logo_v2_home-1080x1080.png 1080w, https:\/\/osteriadafortunata.it\/wp-content\/uploads\/2023\/09\/logo_v2_home-300x300.png 300w, https:\/\/osteriadafortunata.it\/wp-content\/uploads\/2023\/09\/logo_v2_home-150x150.png 150w, https:\/\/osteriadafortunata.it\/wp-content\/uploads\/2023\/09\/logo_v2_home-768x768.png 768w, https:\/\/osteriadafortunata.it\/wp-content\/uploads\/2023\/09\/logo_v2_home.png 1150w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4393b3a\" data-id=\"4393b3a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c11bdfe elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"c11bdfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 56.8px\">TERMS AND CONDITIONS OF SALE<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a74b57 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3a74b57\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Products purchased on <a href=\"http:\/\/www.osteriadafortunata.it\/\" target=\"_new\">www.osteriadafortunata.it<\/a> are sold directly by NICO Srl, with VAT number 13409581009. The registered office is in Italy, at Via Del Pellegrino 199 &#8211; 00186 Rome.<\/p>\n<p>If you need more information regarding orders and shipping, refunds and returning products purchased from <strong>osteriadafortunata.it<\/strong>, you can contact us by e-mail at gruppodafortunata@gmail.com.<\/p>\n<p>Payments Accepted: Credit Card, Cash on Delivery, Paypal, Bank Transfer. Click here for <a href=\"#info\">payment details &#8220;<\/a><\/p>\n<p>You have time to decide to return one or more products up to 14 business days from the date you received your order. Click here for <a href=\"#info\">details on returns &#8220;<\/a><\/p>\n<p>Processing of personal data, law D.Lgs. 196\/2003 Click here for details on <a href=\"https:\/\/www.iubenda.com\/privacy-policy\/25739689\" target=\"_blank\" rel=\"noopener\">data processing &#8220;<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f52e621 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-absolute elementor-widget elementor-widget-spacer\" data-id=\"f52e621\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cef247e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cef247e\" data-element_type=\"section\" data-e-type=\"section\" id=\"info\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ab3a41\" data-id=\"4ab3a41\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dbb71e0 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"dbb71e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 id=\"pagamenti\">Payments<\/h3>\n<p>The following payment methods are accepted: Visa, Maestro, Mastercard, JCB and UPI cards<\/p>\n<h3 id=\"resi\">Returns<\/h3>\n<p>To ensure customer satisfaction with each purchase, NICO Srl is committed to double-checking each item before shipment, thus ensuring that the product arrives in perfect condition. However, if you wish to exchange the goods or return the item for any reason, you may do so as long as the products are still intact and in their original packaging.<\/p>\n<p>According to D.lgs.206\/05, you have the opportunity to exercise the right of withdrawal within 14 days of receipt of the goods, a period that begins to count from the date of proven delivery.<\/p>\n<p>For return, you can opt for:<\/p>\n<ul>\n<li>Replacement of the article.<\/li>\n<li>Reimbursement of the amount spent.<\/li>\n<\/ul>\n<p>Note that any free gifts received with your order should be returned if you request a refund.<\/p>\n<p><strong>Conditions for withdrawal:<\/strong><\/p>\n<p>Before returning the package, we ask that you email us at <a href=\"mailto:magazzinonicosrl@outlook.com\">magazzinonicosrl@outlook.com<\/a> with the following details:<\/p>\n<ul>\n<li>First and last name<\/li>\n<li>Pickup address<\/li>\n<li>Order number<\/li>\n<li>Reason for return (optional)<\/li>\n<\/ul>\n<p>We will arrange pickup through one of our couriers and provide you with all the necessary directions. You will be responsible for the return shipping costs, but you are free to choose to use a courier of your choice.<\/p>\n<p>The returned product must be delivered to the courier within 14 working days after receiving the order. Products must be returned undamaged, unused or damaged, and returned in their original packaging.<\/p>\n<p><strong>In case of non-acceptance of return:<\/strong><\/p>\n<p>If the return does not meet the mentioned conditions, NICO Srl reserves the right not to accept the return. In that case, you can choose to have the items shipped back to you at your own expense.<\/p>\n<p><strong>Time and method of reimbursement:<\/strong><\/p>\n<p>Once we receive your return and verify that all conditions have been met, you will receive a return acceptance confirmation. The refund will be made within 30 days of your withdrawal request and will depend on the original payment method.<\/p>\n<p>For any returns, you will be responsible for the shipping costs, including liability in case of loss or damage to the products in transit.<\/p>\n<p><strong>Return shipping methods:<\/strong><\/p>\n<p>If you decide to take care of the return shipment yourself, after you have exercised your right of withdrawal and received confirmation from our staff, you can send the products to NICO Srl&#8217;s address, which will be communicated later.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TERMS AND CONDITIONS OF SALE Products purchased on www.osteriadafortunata.it are sold directly by NICO Srl, with VAT number 13409581009. The registered office is in Italy, at Via Del Pellegrino 199 &#8211; 00186 Rome. If you need more information regarding orders and shipping, refunds and returning products purchased from osteriadafortunata.it, you can contact us by e-mail [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2167","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and return policy - Osteria da Fortunata<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/osteriadafortunata.it\/en\/refund-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and return policy - Osteria da Fortunata\" \/>\n<meta property=\"og:description\" content=\"TERMS AND CONDITIONS OF SALE Products purchased on www.osteriadafortunata.it are sold directly by NICO Srl, with VAT number 13409581009. 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